{{ activeSession.name }}
{{ activeSession.phone_number }}
Inbox
Outbound Message
Customers
Customers
Analytics
Integration
App Center
AgentLabs
Sales CRM
Tickets
Email Broadcast
Mobile Access
Setting
Help
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Powered by
![powered]()
Assign to another agent
Please select an agent to transfer the ongoing conversation to
Fetching {{
dataConversations.length }}
room
AgentManage
-
{{ agent.current_customer_count }} customers{{ agent.name }} {{ _getAgentRoles(agent) }} {{ agent.email }}Select
Selected - More Agents
-
No agents available
No agent qualified for the assigned channel
-
Ooops!
No agent available
Cancel
Assign
Now
Assigning to another agent
is still on progress
Whoops
There's problem assigning some ongoing conversations to another agent, please try again
close
Unstable connection detected.
You may have a new conversation that not rendered yet, click here to refresh your conversation list
-
This feature has been disabled because it is not available in the plan that you are currently using.No customers found -
{{ getTime(conversation.last_comment_timestamp) }}, {{ getLocaleTime(conversation.last_comment_timestamp) }}
On-Call
UnservedServed -
Cannot perform search message while stay on this tab. Please going to All tab to continue use search messagesCannot perform search message while the filter is active. Please inactive the filter to continue use search messages
This feature has been disabled because it is not available in the plan that you are currently using.No messages found -
{{ getTime(conversation.timestamp) }}, {{ getLocaleTime(conversation.timestamp) }}
The conversation list on this tab is not updated in real time, click Refresh now to get an updated list.
Please select a conversation to start messaging
Your integration has been set!
Get ready, messages from your customer will be
coming very soon!
Oops!
You are not connected to any channel yet.
Please contact your admin
No Results
You may want to try using different keywords, checking for the typos
or input more than 2 characters to find it.
This channel is currently inactive. Please activate this channel first.
You are not eligible to send messages. You can only send a message when your customer has sent one to you.
This WhatsApp group has been deleted. You are no longer as participants and can't send message in this group conversations, but you can still view the message history.
This channel has been delete. You can’t follow up customer.
You don’t have any Messages Template. Please
notify your admin
You don’t have any Messages Template.
Please create template
first in Outbound Menu.
first in Outbound Menu.
You can only send a broadcast message when the customer service window has expired.
There is no active session in this room. You can start a new session by clicking the Start
Chat button.
Start Chat
You don’t have any Messages Template. Please
notify your admin
You don’t have any Messages Template.
Please create template
first in Outbound Menu.
first in Outbound Menu.
The customer service window has expired. You can send a broadcast to start the conversation.
Send Broadcast
Chat & Customer Info
×
-
SecureCustomer call blockedCustomer chat blockedCustomer has opted out since {{ moment(detailMarketingOptOut.opt_out_date).format('MMMM DD, YYYY') }}We will not send broadcast messages for templates with marketing categories to this customer. Learn moreInvite link participant{{ detailWag.invite_link }}Link copied successfully!This group conversation window is not activeCustomer Service Window is expiredWill expire soon ({{ countDownExpiredHSM }})Permission call statusAlways AllowedAllowed - {{callPermitData.expiration_date}}Not AllowedBusiness Initiated Usage{{callPermitData.current_usage}} of {{callPermitData.max_allowed}}Customers can approve or decline call permission requests, or ignore them. To learn more about WhatsApp Call Permission Request, you can refer to this Documentation.
Description Group
{{ detailWag.group_description }}Contact you on channel
Main Channel{{ getChannel(conversationActive.options) }} {{ userProfile.channel_name ? '- '+userProfile.channel_name : '' }}{{ isErrorUserInfo ? 'Failed to load room data' : 'Channel deleted' }}Source
{{ detailCustomer.source }}Call History
Call History
Active Session(s)
Active Session(s)
This page displays a list of all active conversations in the chat room along with the end time of each conversation.Customer-initiated conversation through the "click-to-WhatsApp" button in the ads is free of conversation charge and will remain active for a period of 72 hours{{ activeSession.session_name }}
Active session until:{{ moment(activeSession.expired_at).format('DD MMMM YYYY, HH.mm') }}({{ activeSession.remaining_time }})Broadcast history
Broadcast History
- {{ getBtnTypeText(btn.type) }}
- {{ btn }}
The message template has been optimized to enhance credit usage when sending broadcasts. Learn MoreOptimize Broadcast Message
Broadcast Detail
×
Broadcast Time{{ getLongLocaleDate(broadcastLog.sent_at) }} ({{ getLongLocaleTime(broadcastLog.sent_at) }})Status{{ getLogStatus(broadcastLog.status) }}Template Name{{ broadcastLog.template_name }}Template Category{{ broadcastLog.hsm_template ? broadcastLog.hsm_template.category : '-' }}Broadcast MessageHeader{{ getHeaderInfo(JSON.parse(broadcastLog.header_value)) }}ButtonHeader{{ broadcastLog.carousel_detail.header }} CarouselButtonThe message template has been optimized to enhance credit usage when sending broadcasts. Learn MoreOptimized Broadcast PriceThere is no Broadcast History
recorded in this chat roomWhatsApp Credits- Customer
Customer GroupCustomer Properties
Customer Properties
Loading Data ...
{{ cleanText(properties.label) }}
There is no customer properties here. You can add custom user properties on Setting page
{{ isAddonInstalled ? 'Activity and Add-ons' : 'Activity' }}
{{ isAddonInstalled ? 'Activity and Add-ons' : 'Activity' }}
- {{ tab }}
No activity has been recorded for {{ !checkEmpty(conversationActive.room_name) ? sanitize(conversationActive.room_name) : sanitize(conversationActive.name) }} yet
Fetching Data...
{{ addon.title }}Available on channels- Conversation Properties
Summarize Chat
Summarize Chat
Summarize Chat is the part feature of Qiscus Agent Copilot. When you start summarize the token will be charged for its function
Summarized Result
Additional Information
Additional Information
Loading Data ...
Notes{{ errorMsgTag }}- Custom Button
{{ config.label ? config.label : 'Ticketing' }} {{ config.button ? config.button : 'Submit Ticket' }}- Customer List
-
{{ participant.name }} {{ participant.phone_number }}WhatsApp Group Agent
- Agent List
No Agents Assigned YetLoading Agents ...-
{{ participant.name }} {{ !checkEmpty(participant.user_roles) ? getAgentDivisionString(participant,', ') : 'No Division' }} {{ participant.email }}
Add Agent
Loading Agents ...
-
{{ agent.current_customer_count >= 100 ? '99+' : agent.current_customer_count }} Customer
{{ agent.email }}
{{ !checkEmpty(agent.user_roles) ? getAgentDivisionString(agent,', ') : 'No Division' }}
-
{{ searchAgentKey ? 'Ooops!' : 'No agents available'}}
{{ searchAgentKey ? 'Agent not found' : 'No agent qualified for the assigned channel'}}
Remove Agent
-
{{ agent.current_customer_count >= 100 ? '99+' : agent.current_customer_count }} Customer
{{ agent.email }}
{{ !checkEmpty(agent.user_roles) ? getAgentDivisionString(agent,', ') : 'No Division' }}
No Agent available in the room. You might need to add agent first, so that they might appear here.
Export Chat
Preview
5:09 AM
Preview
5:09 AM
×
{{ selectedAddOn ? (selectedAddOn.is_seperate ? "App Center" : selectedAddOn.title) : "App Center" }}
